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    Quality Guarantee

    We take great pride in the quality and worksmanship of our products and hope you will be completely satisfied with your transaction.  If not, we will accept returns within 30 days of receipt of your shipment.

    We guarantee our products 100%.  In the rare case of damage or defect, please contact us to arrange return or replacement.

    Return Authorization

    Please contact us to obtain Return Merchandise Authorization (RMA) for your order.  If emailing, in the subject line, use the phrase "Requesting RMA."  In the email, include your name, order number (found in our correspondence and emails), as well as the reason for your return. No items are eligible for return without this number, and please do NOT ship back to us without our authorization as the return destination may be different that the address from which we shipped to you. 

    All items must be in new, unused, unlaundered condition and contained within all original packaging with tags attached.  Return shipping is the responsibility of the buyer.  Refunds will be made to the original form of payment for the original purchase price (minus any original shipping charges) once the item(s) are received and processed (usually within 1-2 business days of receipt at our warehouse).  Returns received in less than new condition, or lacking original packaging, tags, and labels, are not eligible for refund.  Partial concession may be made at the judgment of our warehouse manager.

    Contact Us

    email:  returns@thebitloom.com
    phone:  860.717.0771